- Technical support services include, but are not limited to:
- Computer service and optimization
- Smartphone integration
- Data backup o Maintenance plans
- Application support for standard and custom services
- Local and cloud data storage
- Local and on-line data backup
- Networking with routers, switches and firewalls
EPV Solutions is located in Collinsville, Il and currently provides technical support to small business customers in Collinsville, Caseyville, Shiloh, Fairview Heights, O'Fallon, Swansea, Belleville, Highland, Troy, Maryville, Glen Carbon, Edwardsville, Granite City, E. St. Louis, Fairmont City, Dupo, Cahokia, and other surrounding areas. EPV Solutions technical support helps small business owners have a cost effective way to maintain the environment in a safe and secure manner that ensure the safety and security of the data and that they can operate, even during a disaster.
Technical support for small business is far more than fixing a computer or programming a router. Partnering with the small business owner to make educated decisions about how and when support is needed, is more important. EPV Solutions builds integrity based relationships, so that the business can feel comfortable that the work being performed and the strategies that are implemented are there to maximize the business. IT companies are everywhere and everyone knows someone that can work on a computer, but will they be there when the business needs them and perform the job effectively.
Technology is a just a tool to make your life and business easier. It can often become a burden if not properly maintained or implemented. EPV Solutions helps sort through the maze and use best practices to make it efficient and productive. Technical support is often neglected or performed by a novice and does not allow the small business to optimize its value. Computers are an investment into a small business. At an budgetary cost of $1000 each, you can easily have $10-20,000 or more tied up in assets. Performing scheduled technical support on these machines can not only increase the life of the computer, but increase the performance.
Many companies hold the small business hostage, because they are the only ones that know the information. This is far too common and a bad business practice. The company that you choose to perform your technical support should provide all necessary documentation of passwords, addresses and specifications for all products and services. Small business should be able to transition the technical support to another company at any given time with ease and very little ramp-up time. EPV Solutions does value the relationship and knows that this is beneficial to the small business and builds trust.
I want you to swear by your technology, not at it.